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var(--cs-border);background:#fff;display:flex;align-items:center;justify-content:space-between;gap:12px;flex-shrink:0}.cs-sidebar-brand-name{font-size:14px;font-weight:600;color:var(--cs-text);line-height:1.2}.cs-sidebar-brand-status{display:inline-flex;align-items:center;gap:6px;font-size:12px;padding:3px 10px;border-radius:999px;font-weight:500}.cs-sidebar-brand-status.on{background:#10b9811f;color:var(--cs-online)}.cs-sidebar-brand-status.off{background:#f1f5f9;color:var(--cs-text-muted)}.cs-sidebar-brand-status .cs-about-dot{width:6px;height:6px}.cs-sidebar-body{flex:1;overflow-y:auto;padding:16px}.cs-info-btn{display:none!important}.cs-msg-image-link img{max-width:320px;max-height:360px}.cs-msg-stack{max-width:80%}}:root{--admin-bg: #f5f7fb;--admin-surface: #ffffff;--admin-sidebar-bg: #ffffff;--admin-border: #e5e7eb;--admin-border-strong: #d1d5db;--admin-text: #0f172a;--admin-text-muted: #64748b;--admin-text-subtle: #94a3b8;--admin-primary: #4f46e5;--admin-primary-hover: #4338ca;--admin-primary-soft: #eef2ff;--admin-danger: #dc2626;--admin-danger-soft: #fef2f2;--admin-success: #15803d;--admin-success-soft: #f0fdf4;--admin-warn: #b45309;--admin-warn-soft: #fffbeb;--admin-shadow-sm: 0 1px 2px rgba(15, 23, 42, .04);--admin-shadow: 0 4px 16px rgba(15, 23, 42, .08);--admin-radius: 12px;--admin-radius-sm: 8px;--admin-sidebar-w: 220px;--admin-topbar-h: 56px}body:has(.admin-app){background:var(--admin-bg);color:var(--admin-text)}.admin-app{display:grid;grid-template-columns:var(--admin-sidebar-w) 1fr;grid-template-rows:var(--admin-topbar-h) 1fr;grid-template-areas:"sidebar topbar" "sidebar main";min-height:100vh}.admin-sidebar{grid-area:sidebar;background:var(--admin-sidebar-bg);border-right:1px solid var(--admin-border);padding:16px 12px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.admin-brand{display:flex;align-items:center;gap:10px;padding:8px 12px 20px;font-weight:600;font-size:15px;color:var(--admin-text);letter-spacing:-.01em}.admin-brand-logo{width:28px;height:28px;border-radius:8px;background:linear-gradient(135deg,#4f46e5,#6366f1);display:flex;align-items:center;justify-content:center;color:#fff;flex-shrink:0}.admin-brand-logo svg{width:16px;height:16px}.admin-nav{display:flex;flex-direction:column;gap:2px}.admin-nav-section{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--admin-text-subtle);padding:14px 12px 6px;font-weight:600}.admin-nav-item{display:flex;align-items:center;gap:10px;padding:8px 12px;border-radius:var(--admin-radius-sm);border:0;background:transparent;cursor:pointer;font-family:inherit;font-size:14px;color:var(--admin-text-muted);width:100%;text-align:left;transition:background .1s,color .1s}.admin-nav-item svg{width:18px;height:18px;flex-shrink:0}.admin-nav-item:hover{background:var(--admin-bg);color:var(--admin-text)}.admin-nav-item.active{background:var(--admin-primary-soft);color:var(--admin-primary);font-weight:500}.admin-nav-item .nav-badge{margin-left:auto;background:var(--admin-bg);color:var(--admin-text-muted);font-size:11px;padding:1px 8px;border-radius:999px;font-weight:500}.admin-nav-item.active .nav-badge{background:var(--admin-primary);color:#fff}.admin-sidebar-toggle{display:none;position:fixed;top:12px;left:12px;z-index:50;width:36px;height:36px;border-radius:8px;background:#fff;border:1px solid var(--admin-border);cursor:pointer}.admin-topbar{grid-area:topbar;background:#fff;border-bottom:1px solid var(--admin-border);padding:0 24px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:10}.admin-topbar-title{font-size:16px;font-weight:600;color:var(--admin-text)}.admin-user-menu{position:relative}.admin-user-trigger{display:flex;align-items:center;gap:10px;padding:6px 10px 6px 6px;border:1px solid transparent;background:transparent;border-radius:var(--admin-radius-sm);cursor:pointer;font-family:inherit;font-size:13px;color:var(--admin-text);transition:background .1s,border-color .1s}.admin-user-trigger:hover{background:var(--admin-bg);border-color:var(--admin-border)}.admin-user-avatar{width:28px;height:28px;border-radius:50%;background:linear-gradient(135deg,#4f46e5,#6366f1);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:13px}.admin-user-trigger .chev{color:var(--admin-text-muted);transition:transform .12s}.admin-user-trigger[aria-expanded=true] .chev{transform:rotate(180deg)}.admin-user-dropdown{position:absolute;top:calc(100% + 6px);right:0;background:#fff;border:1px solid var(--admin-border);border-radius:var(--admin-radius-sm);box-shadow:var(--admin-shadow);min-width:200px;padding:6px;z-index:20;animation:cs-dropdown-in .12s ease}@keyframes cs-dropdown-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:none}}.admin-user-dropdown-section{padding:8px 12px;border-bottom:1px solid var(--admin-border);margin-bottom:4px}.admin-user-dropdown-section:last-child{border-bottom:0;margin-bottom:0}.admin-user-dropdown-name{font-size:13px;color:var(--admin-text);font-weight:600}.admin-user-dropdown-sub{font-size:11px;color:var(--admin-text-muted);margin-top:2px}.admin-user-item{display:flex;align-items:center;gap:8px;padding:8px 12px;border:0;background:transparent;width:100%;text-align:left;cursor:pointer;font-family:inherit;font-size:13px;border-radius:6px;color:var(--admin-text)}.admin-user-item svg{width:16px;height:16px;color:var(--admin-text-muted)}.admin-user-item:hover{background:var(--admin-bg)}.admin-user-item.danger{color:var(--admin-danger)}.admin-user-item.danger svg{color:var(--admin-danger)}.admin-user-item.danger:hover{background:var(--admin-danger-soft)}.admin-main{grid-area:main;padding:24px clamp(16px,3vw,32px);max-width:1240px;width:100%}.admin-page-h1{margin:0 0 4px;font-size:24px;font-weight:600;letter-spacing:-.01em}.admin-page-sub{margin:0 0 20px;color:var(--admin-text-muted);font-size:13px}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:20px}.kpi{background:#fff;border:1px solid var(--admin-border);border-radius:var(--admin-radius);padding:16px;box-shadow:var(--admin-shadow-sm)}.kpi-label{font-size:12px;color:var(--admin-text-muted);text-transform:uppercase;letter-spacing:.04em;font-weight:600}.kpi-value{font-size:28px;font-weight:600;margin-top:6px;line-height:1.1;letter-spacing:-.01em}.kpi-sub{font-size:12px;color:var(--admin-text-muted);margin-top:6px}.kpi.accent .kpi-value{color:var(--admin-primary)}.kpi.danger .kpi-value{color:var(--admin-danger)}.kpi.success .kpi-value{color:var(--admin-success)}.kpi.warn .kpi-value{color:var(--admin-warn)}@media (max-width: 880px){:root{--admin-sidebar-w: 0px}.admin-app{grid-template-columns:1fr;grid-template-areas:"topbar" "main"}.admin-sidebar{position:fixed;top:0;left:0;width:240px;z-index:40;transform:translate(-100%);transition:transform .2s ease;box-shadow:var(--admin-shadow)}.admin-sidebar.open{transform:none}.admin-sidebar-toggle{display:flex;align-items:center;justify-content:center}.admin-sidebar-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a66;z-index:35}.admin-topbar{padding-left:60px}}.admin-card{background:var(--admin-surface);border:1px solid var(--admin-border);border-radius:var(--admin-radius);padding:20px 24px;margin-bottom:20px;box-shadow:var(--admin-shadow-sm)}.admin-card h2{margin:0 0 12px;font-size:15px;font-weight:600;color:var(--admin-text)}.admin-card-desc{margin:-4px 0 16px;color:var(--admin-text-muted);font-size:13px}.admin-table{width:100%;border-collapse:collapse}.admin-table th,.admin-table td{padding:12px 14px;text-align:left;font-size:14px;vertical-align:middle}.admin-table th{color:var(--admin-text-muted);font-weight:500;font-size:12px;text-transform:uppercase;letter-spacing:.04em;border-bottom:1px solid var(--admin-border)}.admin-table tbody tr{border-bottom:1px solid var(--admin-border);transition:background .1s}.admin-table tbody tr:hover{background:#4f46e508}.admin-table tbody tr:last-child{border-bottom:0}.admin-table small{color:var(--admin-text-subtle);font-size:12px}.admin-pill{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:500;line-height:1.5}.admin-pill:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.admin-pill.busy{background:var(--admin-danger-soft);color:var(--admin-danger)}.admin-pill.idle{background:var(--admin-success-soft);color:var(--admin-success)}.admin-pill.disabled{background:#f1f5f9;color:var(--admin-text-muted)}.admin-pill.queued{background:var(--admin-warn-soft);color:var(--admin-warn)}.admin-pill.active{background:var(--admin-success-soft);color:var(--admin-success)}.admin-pill.closed{background:#f1f5f9;color:var(--admin-text-muted)}.admin-add-form{display:flex;gap:8px;align-items:stretch}.admin-add-form>input{flex:1;min-width:0}.admin-token-field{position:relative;flex:2;display:flex;min-width:0}.admin-token-field input{flex:1;min-width:0;padding-right:40px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px}.admin-token-toggle{position:absolute;right:6px;top:50%;transform:translateY(-50%);background:transparent;border:0;padding:4px 8px;font-size:16px;cursor:pointer;line-height:1;border-radius:4px}.admin-token-toggle:hover{background:#0f172a0f}input.admin-input,.admin-add-form input,.admin-form-row input{padding:8px 12px;border:1px solid var(--admin-border-strong);border-radius:var(--admin-radius-sm);font-size:14px;background:#fff;color:var(--admin-text);font-family:inherit;transition:border-color .12s,box-shadow .12s}input.admin-input:focus,.admin-add-form input:focus,.admin-form-row input:focus{outline:none;border-color:var(--admin-primary);box-shadow:0 0 0 3px #4f46e526}button.admin-btn,.admin-add-form>button{padding:8px 16px;border:1px solid transparent;border-radius:var(--admin-radius-sm);font-size:14px;font-weight:500;cursor:pointer;font-family:inherit;background:var(--admin-primary);color:#fff;transition:background .12s,opacity .12s}button.admin-btn:hover,.admin-add-form>button:hover{background:var(--admin-primary-hover)}button.admin-btn:disabled,.admin-add-form>button:disabled{background:#94a3b8;cursor:not-allowed}button.admin-btn.secondary{background:#fff;color:var(--admin-text);border-color:var(--admin-border-strong)}button.admin-btn.secondary:hover{background:#f8fafc}button.admin-btn.danger{background:#fff;color:var(--admin-danger);border-color:var(--admin-border-strong)}button.admin-btn.danger:hover{background:var(--admin-danger-soft);border-color:var(--admin-danger)}.admin-actions{display:flex;gap:6px;flex-wrap:wrap}.admin-actions button{padding:5px 12px;border:1px solid var(--admin-border-strong);background:#fff;border-radius:var(--admin-radius-sm);cursor:pointer;font-size:13px;font-family:inherit;color:var(--admin-text);transition:background .1s,border-color .1s,color .1s}.admin-actions button:hover{background:#f8fafc;border-color:var(--admin-text-muted)}.admin-actions button.primary{color:var(--admin-primary);border-color:#4f46e54d}.admin-actions button.primary:hover{background:var(--admin-primary-soft);border-color:var(--admin-primary)}.admin-actions button.danger{color:var(--admin-danger)}.admin-actions button.danger:hover{background:var(--admin-danger-soft);border-color:var(--admin-danger)}.admin-error{background:var(--admin-danger-soft);color:var(--admin-danger);padding:10px 14px;border-radius:var(--admin-radius-sm);border:1px solid rgba(220,38,38,.2);margin-bottom:16px;font-size:14px;cursor:pointer}.admin-success{background:var(--admin-success-soft);color:var(--admin-success);padding:10px 14px;border-radius:var(--admin-radius-sm);border:1px solid rgba(21,128,61,.2);margin-bottom:16px;font-size:14px}.admin-form-row{display:flex;flex-direction:column;gap:6px;margin-bottom:16px;max-width:400px}.admin-form-row label{font-size:13px;color:var(--admin-text-muted);font-weight:500}.admin-inline-edit{display:inline-flex;gap:4px;align-items:center}.admin-inline-edit input{padding:4px 8px;border:1px solid var(--admin-border-strong);border-radius:4px;font-size:14px;font-family:inherit;width:200px}.admin-modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a66;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;z-index:100;padding:24px}.admin-modal{background:var(--admin-surface);border-radius:var(--admin-radius);box-shadow:var(--admin-shadow);max-width:720px;width:100%;max-height:80vh;display:flex;flex-direction:column;overflow:hidden}.admin-modal-header{padding:16px 20px;border-bottom:1px solid var(--admin-border);display:flex;align-items:center;justify-content:space-between}.admin-modal-header h3{margin:0;font-size:15px;font-weight:600}.admin-modal-close{background:transparent;border:0;width:28px;height:28px;border-radius:6px;cursor:pointer;font-size:18px;color:var(--admin-text-muted)}.admin-modal-close:hover{background:#0f172a0f;color:var(--admin-text)}.admin-modal-body{padding:16px 20px;overflow-y:auto;flex:1}.admin-modal-footer{padding:12px 20px;border-top:1px solid var(--admin-border);display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap}.sessions-subtabs{display:flex;gap:4px;margin-bottom:12px;border-bottom:1px solid var(--admin-border)}.sessions-subtab{background:transparent;border:0;border-bottom:2px solid transparent;padding:8px 16px;margin-bottom:-1px;font-size:14px;font-weight:500;color:var(--admin-text-muted);cursor:pointer;font-family:inherit;display:inline-flex;align-items:center;gap:6px}.sessions-subtab:hover{color:var(--admin-text)}.sessions-subtab.active{color:var(--admin-primary);border-bottom-color:var(--admin-primary);font-weight:600}.sessions-subtab-badge{background:var(--admin-primary-soft);color:var(--admin-primary);font-size:11px;font-weight:600;padding:1px 8px;border-radius:999px;min-width:18px;text-align:center}.sessions-history-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px;flex-wrap:wrap}.orders-filter{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}.orders-filter-chip{border:1px solid var(--admin-border);background:#fff;padding:5px 14px;border-radius:999px;font-size:13px;color:var(--admin-text-muted);cursor:pointer;font-family:inherit}.orders-filter-chip:hover{color:var(--admin-text);border-color:var(--admin-border-strong)}.orders-filter-chip.active{background:var(--admin-primary-soft);border-color:var(--admin-primary);color:var(--admin-primary);font-weight:600}.orders-row-new td{background:color-mix(in srgb,var(--admin-warn-soft) 60%,transparent)}.admin-pill.orders-pill-new{background:var(--admin-warn-soft);color:var(--admin-warn)}.admin-pill.orders-pill-handled{background:var(--admin-success-soft);color:var(--admin-success)}.admin-pill.orders-pill-archived{background:#f1f5f9;color:var(--admin-text-muted)}.orders-detail-row{display:grid;grid-template-columns:100px 1fr;gap:12px;padding:10px 0;border-bottom:1px dashed var(--admin-border);font-size:14px}.orders-detail-row:last-child{border-bottom:0}.orders-detail-label{color:var(--admin-text-muted);font-size:13px}.orders-detail-value{color:var(--admin-text)}.bot-admin-toggle{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--admin-text-muted);cursor:pointer;-webkit-user-select:none;user-select:none}.bot-admin-toggle input{cursor:pointer;accent-color:var(--admin-primary)}.bot-admin-toggle input:checked+span{color:var(--admin-primary);font-weight:600}.bot-greeting-chip{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:999px;font-size:12px;line-height:1.5;font-weight:500;cursor:pointer;background:transparent;transition:background .12s,border-color .12s}.bot-greeting-chip.set{border:1px solid #b9e8c8;background:#ecfaf0;color:#157a3a}.bot-greeting-chip.set:hover{background:#def5e3;border-color:#93dbab}.bot-greeting-chip.unset{border:1px dashed var(--admin-border);background:transparent;color:var(--admin-text-muted)}.bot-greeting-chip.unset:hover{border-style:solid;border-color:var(--admin-primary);color:var(--admin-primary)}.theme-picker{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:8px}.theme-swatch{display:inline-flex;align-items:center;gap:8px;padding:8px 14px 8px 8px;background:#fff;border:1px solid var(--admin-border);border-radius:999px;cursor:pointer;font-size:13px;color:var(--admin-text);transition:border-color .15s,box-shadow .15s,transform .15s}.theme-swatch:hover{border-color:var(--admin-primary);transform:translateY(-1px)}.theme-swatch.is-selected{border-color:var(--admin-primary);box-shadow:0 0 0 2px #4f46e526;font-weight:600}.theme-swatch-dot{width:22px;height:22px;border-radius:50%;border:1px solid rgba(0,0,0,.08);flex-shrink:0}.greeting-link-list{display:flex;flex-direction:column;gap:8px}.greeting-link-row{display:flex;gap:8px;align-items:center}.greeting-link-row .admin-input{font-size:13px}.bot-greeting-modal-foot{display:flex;gap:8px;justify-content:flex-end;padding:12px 20px;border-top:1px solid var(--admin-border);background:var(--admin-surface)}.session-msg-list{display:flex;flex-direction:column;gap:8px}.session-msg{max-width:75%;padding:8px 12px;border-radius:12px;font-size:14px;line-height:1.45;word-wrap:break-word}.session-msg.in{align-self:flex-start;background:#f1f5f9;color:var(--admin-text)}.session-msg.out{align-self:flex-end;background:var(--admin-primary);color:#fff}.session-msg.system{align-self:center;background:transparent;color:var(--admin-text-subtle);font-size:12px;font-style:italic}.session-msg-images img{max-width:100%;max-height:240px;border-radius:8px;display:block;cursor:zoom-in;margin-bottom:4px}.session-msg-text{white-space:pre-wrap}.session-msg-meta{font-size:11px;color:var(--admin-text-subtle);margin-top:4px}.session-msg.out .session-msg-meta{color:#ffffffb3}.session-msg.in.admin{background:#e0e7ff;border:1px solid #c7d2fe;color:#1e293b}.session-msg.in.admin .session-msg-meta{color:#4338ca;font-weight:600}.admin-modal-composer{border-top:1px solid var(--admin-border);padding:12px 20px 14px;background:var(--admin-surface, #f8fafc);display:flex;flex-direction:column;gap:8px;flex-shrink:0}.admin-modal-composer-row{display:flex;align-items:center;gap:8px}.admin-modal-composer-label{font-size:12px;font-weight:600;color:var(--admin-text-muted, #64748b);letter-spacing:.02em}.admin-modal-composer-textarea{width:100%;box-sizing:border-box;resize:vertical;min-height:60px;font-family:inherit;line-height:1.45}.admin-modal-composer-actions{display:flex;justify-content:space-between;align-items:center;gap:12px}.admin-modal-composer-hint{font-size:11px;color:var(--admin-text-muted, #64748b);flex:1}.admin-modal-composer-disabled{font-size:13px;color:var(--admin-text-muted, #64748b);text-align:center;padding:8px 0}.site-settings{max-width:760px}.site-section-h{margin:24px 0 4px;font-size:14px;font-weight:600;color:var(--admin-text)}.site-section-h:first-child{margin-top:0}.site-section-desc{margin:0 0 12px;font-size:12px;color:var(--admin-text-muted)}.contact-list{display:flex;flex-direction:column;gap:8px;margin-bottom:8px}.contact-row-edit{display:flex;gap:6px;align-items:center}.contact-row-edit select.admin-input{padding-right:22px}.faq-list{display:flex;flex-direction:column;gap:12px;margin-bottom:8px}.faq-row-edit{border:1px solid var(--admin-border);border-radius:var(--admin-radius-sm);padding:10px;background:#fff;display:flex;flex-direction:column;gap:8px}.faq-row-main{display:flex;gap:6px;align-items:center}.faq-row-main>input{flex:1}.faq-answer{font-size:13px;resize:vertical;min-height:36px;line-height:1.45}.audit-action{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px}.audit-details{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;color:var(--admin-text-muted);white-space:pre-wrap;max-width:400px}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#f8fafc,#eef2ff);padding:20px}.login-card{width:100%;max-width:380px;background:#fff;padding:28px 28px 24px;border-radius:12px;box-shadow:0 10px 30px #0f172a14,0 2px 8px 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16px;font-size:14px}.cs-pw-wrap{position:relative;display:block;width:100%}.cs-pw-input{width:100%;box-sizing:border-box;padding-right:38px!important}.cs-pw-toggle{position:absolute;top:50%;right:8px;transform:translateY(-50%);width:28px;height:28px;display:inline-flex;align-items:center;justify-content:center;border:0;background:transparent;padding:0;cursor:pointer;color:var(--admin-text-muted, #94a3b8);border-radius:6px;transition:color .12s,background .12s}.cs-pw-toggle:hover{color:var(--admin-text, #1f2937);background:#0f172a0d}.cs-pw-toggle:focus-visible{outline:2px solid #4f46e5;outline-offset:1px}.totp-status{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:600;color:var(--admin-text, #0f172a)}.totp-dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex-shrink:0}.totp-dot.on{background:#10b981;box-shadow:0 0 0 3px #10b9812e}.totp-dot.off{background:#94a3b8}.totp-qr{display:block;width:200px;height:200px;border:1px solid var(--admin-border, 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